Frequently Asked Questions
Everything you need to know about reflections, subscriptions, and your data.
Using the App
How do reflections work?
On the Reflect screen, type what's on your heart — a situation, a feeling, a question — and pick the emotion that fits. Grace & Word sends your words to a pastoral AI that validates what you're feeling, then responds with encouragement, scripture tailored to your moment, and a short multi-day study plan you can follow.
Why do I choose an emotion?
Naming your emotion helps the reflection meet you where you are. The AI uses it to choose scripture and tone that fit your moment — comfort for grief, steadiness for anxiety, hope for longing — rather than a generic reply.
What's in a study plan?
Each reflection includes a few-day plan with a daily focus, scripture passages to read, and one small action step. You can mark days complete as you go, and the plan saves to your journal.
Can I save individual verses?
Yes. Tap the star beside any verse — in a reflection, the Scripture Library, or My Verses — to save it. All starred verses appear together on the My Verses page.
Can I change my Bible translation?
Yes. Choose between the King James Version (KJV) and the World English Bible (WEB) in Settings or the header dropdown. We offer only these two for now because they are fully in the public domain and can be reproduced freely. Other translations (NIV, ESV, NLT, and others) are copyrighted and require paid publisher licenses — and we're actively working to secure those permissions so we can add more. Your choice carries into every reflection and email, and the verse text is always fetched verbatim from a public Bible API — never paraphrased by the AI.
What is the Daily Encouragement Email?
If you turn it on in Settings, we send a short personalized encouragement to your inbox — drawn from your most recent reflection. Supporters receive it every day; free-tier users receive it on Monday, Wednesday, and Friday.
Subscriptions & Billing
What does the Supporter tier include?
Supporter unlocks unlimited AI reflections, unlimited saved journal entries, branded study series, and daily encouragement emails. It's $3.99/month or $24.99/year, each with a 7-day free trial.
How do I subscribe?
Open Settings and tap "Become a Supporter." You'll go through a secure Stripe checkout with a 7-day free trial — you won't be charged until the trial ends, and you can cancel anytime before then.
How do I manage or cancel my subscription?
In Settings, tap "Manage subscription" to open the Stripe customer portal. There you can update your card, switch between monthly and yearly, or cancel. Your access continues until the end of the current billing period.
Why do free users get fewer emails?
Free-tier encouragement emails arrive Monday, Wednesday, and Friday. Supporters receive one every morning. Upgrade in Settings to get a fresh word each day.
Account & Data
How do I sign in?
You can sign in with email and password or with your Google account. We don't offer Sign in with Apple on the web app.
Are my reflections private?
Yes. Every record is locked to your account through row-level security — no other user can read or edit your reflections or journal. Your prompts are sent to our AI provider only to generate your reflection, and are not used to train external models.
How do I delete my data?
In Settings, "Clear All Journal Entries" erases your reflections while keeping your account. "Delete Account & All Data" permanently erases your profile, reflections, and preferences. Both are irreversible.
What if I'm in crisis?
Grace & Word is for spiritual encouragement, not crisis care. If you're considering self-harm, please contact 988 (Suicide & Crisis Lifeline) or text HOME to 741741 right away. If the app detects a crisis keyword in your prompt, it shows a support banner with these resources.
Still have a question? Contact us at josh@j2holdings.com.
Grace & Word is operated by J2 Holdings LLC.